Zendesk Consulting Services

This is where it all begins! Our certified consultants, developers, and architects extend robust solutions that empower your business no matter the complexity of business scenarios.

An Ardent and PassionateTeam at Work

Our skilled team is the bedrock of our services, allowing us to ensure top-notch quality time and again. Owing to vast knowledge, experience, and skills, we are able to provide personalized solutions to deliver the digital transformation your business needs to thrive.

Consulting Services

Conceptualizing your Vision

Our services are designed to ensure that your ideas and visions are conceptualized effectively. From launch, and integration to customization and adoption, we are your reliable implementation ally.

Whether you are looking for new software or tweaks to your existing one, our team has got your back. At Zendesk, we adhere to the best strategies and practices that are laid out by our champions.

We expose you to our out-of-the-box functionality, making adoption a seamless process. Lucky for you that we are a bunch of eager beavers, so innovation is a given. At Zendesk, our team is always researching innovative and streamlined ways of doing things in our quest to extend the best experience.

The Right People At Work

At Zendesk, we have an expert team of admins and developers who are ready to conquer your business challenges and get the best outcome. Our aim is to analyze the blockers and give you straightforward solutions to move ahead.

Furthermore, with an experienced team on board, you can ensure that the project will be completed timely. One of the great things about working with a skilled team is that you’ll not feel any lag in your existing operations. Your employees can work daily as they would while our experts work in the back end to create a holistic and more productive environment for them.

Building the Architecture of Growth

At Zendesk, we harness our cumulative knowledge and expertise to transform your business architecture. Our aim is to empower you with personalized solutions that can take your operations to the next level.

Zendesk architects work with your in-house team and mentor, thereby empowering them to tackle challenges and use the software to its optimum potential. Our holistic and reliable advisory solutions make sure there are no adoption barriers and efficiency is maintained at all times. We tread the extra mile to ensure that your investment with us is worthwhile.

We grow with you!

Understanding technical nuances of the software may not be the expertise of your in-house team, this is where our managed services come in. Our team will take care of everything at the software end while your team can focus on the operational end. Together we can create a thriving environment that’ll set you apart from the competition. From integration to maintenance, our experts are always at work for you. Furthermore, the scalability of our solutions ensures that you can make a seamless transition as and when required.

Zendesk Products: Our Expertise

Zendesk Support

Stay Connected!

An unified agent workspace that makes it easier to track, prioritize and respond to customer requests. Furthermore, there is over 1000 pre-built integration that helps agents to offer personalized support solutions. Furthermore, Agent Workspace offers an easy way for the entire team to stay connected and improve operational efficiency.

Zendesk Guide

Think Independently Together!

Want to know what’s on your customer's mind? Build a well-structured community forum and help center. This way customers can resolve queries at their own pace and agents get to reduce the resolution times.

Empower your content managers with integrated knowledge management. This is a platform where agents contribute their expertise, allowing the team to share the workload and improve efficiency.

Zendesk Explore

Delivering Data-Backed Actions!

Understanding customers’ challenges and needs are the first steps of your planning process. Analytics and Reporting allow you to closely monitor your customers’ and agents' behavior by providing actionable insights to create effective strategies. And, the great thing is our product is compatible with most third-party systems.

Zendesk Chat & Answer Bot

Unparalleled Support System!

Reliable support is just around the corner. Allows your customers to stay connected with you across multiple platforms including email, voice, social, live chat, and messaging. Use AI-powered bots to smartly record responses to the clients so that they never have to wait. Also, you can continue to provide seamless experiences to your customers as you scale.

Zendesk Sell

Sales Made Easy!

Automating repetitive tasks allows your team to boost productivity and close more deals. Our holistic CRM integrates everything in one place including deal management, activity tracking, lead generation, and contact management.

Zendesk Talk

Let’s Talk!

The more communication channels, the stronger your reliability. Invest in our integrated voice solutions that sync with all channels, allowing you to quickly access the required information. Moreover, you can integrate a call button to provide a seamless way for your customers to get in touch with you.

Zendesk Integration

Bespoke Software Made Easy!

We extend well-structured API and app frameworks to build customized software solutions. Once you have your unique software ready, you can launch it on the Zendesk Marketplace and make it accessible to all its customers. But if you want to keep it for yourself, we’re fine with that too.

Dazeworks At a Glance

2015

Founded
150+

Certified Developers
250+

Happy Customers

9+

Global Offices
15+

Industries

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Here’s How We Roll!

Let’s Catch Up!

We don’t shoot darts in the dark, so our first step is to get to know your business. Let’s grab a cup of coffee and talk about what your vision is and what’s stopping you from achieving your goals. By understanding your needs and challenges, we have a more definite path to work towards.

Plan That is Tailor Made For You

Based on the data you have provided us, our team creates a customized plan for your organization. The plan includes milestones, communication hierarchies, proof of concept, and other necessary details.

Getting To Work

Once you show the green light on the plan, the project commences immediately. A team of certified admins and developers start working on the design and development to create bespoke software. While our team works, you’ll get weekly reports on the progress, keeping you in the loop.

Stringent Testing Process

Once the software is configured, the next step is to carry out end-to-end testing. Our stringent testing process ensures that you get quality and reliable solutions. Before we go live we test and validate everything and ensure you get nothing but the best experience.

Your Satisfaction, Our Vision

From that hot cup of coffee to delivering the solutions our primary focus is to ensure utmost customer satisfaction. Once we have completed our task, it’s not a final goodbye, you can reach out to us for any queries that you may have. Our reliable team ensures that you get to leverage the software to its optimum potential.

Zendesk Implementation Success Spotlight

Your search for a trusted Zendesk implementation partner ends here.

Mohammad Nazar Manager-Technical Support, SenseHQ

I would like to Thank Dazeworks and the team, especially Natesh, Harichandana and Teja all of them have been extremely helpful, right from the Introduction call, gathering requirements, and suggesting what would work for us as an organization and setup.They have helped us in various aspects of the business right from building different dashboards, helping with the ticket form, categorization of tickets and their importance along with a significant part of their implementation which is the answer bot/chatbot this has been working like magic reducing the efforts of agents on the issues where you do not require an agent to spend time on.I would strongly recommend DAZEWORKS for anyone looking to take the help of vendors to have their Zendesk ramped up, value realization, and customer obsession. Thank you DAZEWORKS!

Ankit Dwivedi Lead Support Engineer, Credgenics

We chose Zendesk as a CRM for our company and the Dazeworks team did a great job helping us deploy it. Their consistent and prompt replies helped us a lot. Really appreciate their effort.

Samuel Gier Manager-Customer Experience (India), Nothing

Dazeworks team served as a pillar of support and the reporting part helped us a lot in tracking the tickets. They provided round the clock service.

Vishal Singh Sr. Manager-Operations,Prepladder

It was great working with Dazework team, especially with Hari, Teja, Reshma, Mahi and Natesh. Team went a mile ahead to support us and do the needful as per the business requirement. Though we understand that there were Tool limitation that was a roadblock for us w.r.t. few requests that we had. But team was able to fulfill all requirements. Deliverables were met within the time slot as required. Even team came up with proactive strategies that helped our business better. Thanks a lot team for that extra effort.

We Provide

Zendesk Consultation Service for Enterprises of All Scales

There is so much to know about Zendesk and our Zendesk consultations services are aimed to offer you the accurate information to make the right decisions. Our actions speak for themselves!

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Still Have Questions?

We improve your productivity, efficacy, and scalability through a seamless transformation from exhausted legacy systems to the most robust CRM solution. Our personalized approach ensures that your organization is equipped with features that will help you achieve your objectives.

Zendesk consulting partner is a company that is Zendesk certified to develop and offer bespoke solutions, project implementations, and integrations. Hiring a consulting partner means that you will acquire professional guidance and actionable solutions across various products and integrations.

We aim to ensure the efficiency of our solutions at all times. To achieve the same we work with your in-house team and help them understand the technical and functional nuances of the integrated solutions. This way, your team is able to exploit the full potential of the solutions and boost their productivity.

Good Zendesk consulting - Zendesk consulting companies extend reliable support to various aspects of your business including sales and customer service. They apply their knowledge and expertise in Zendesk to help organizations of various sectors to make the best out of Zendesk technology.